A Message from Quorum Regarding COVID-19

Updated:  June 24, 2020

Special Webinar Event from Quorum Partner, Balance: “Regaining Financial Confidence during COVID-19”

Finances are being impacted by COVID-19 and our team is here to help you regain financial confidence during this pandemic. Learn how to build a better budget, increase your savings, and how to protect yourself in the future.


Tuesday, June 30, 2020

3:00 – 4:30 p.m. ET



Under “Who is your financial provider?” please enter Quorum.




Updated:  May 19, 2020

A Message from our CEO, Bruno Sementilli

Hello members,

It’s a new month, and I wanted to take this time to check in on all of you. I can’t think of anyone who has not been impacted by COVID-19; I am incredibly proud of all members and Quorum staff who are making great efforts to prevent the spread and flatten the curve. For many of you, staying at home—and wearing many different hats—has become the new normal.

Quorum continues to stand by, ready to help make your lives a little easier. Our banking is almost 100 percent self-serve, allowing you to transact when and where you please. But we also have world-class Member Service reps on hand to assist you, especially if you’ve fallen on hard times. Learn more about how we can help below.

I also wanted to alert you to our new COVID-19 section of our Learning Hub, focused on ways to navigate through this pandemic. We’ve included a few articles in the Features section below, but be sure to visit this section for a comprehensive list of COVID-19 articles, and check it regularly for updates and important new information. Our Facebook page is also a great tool to stay informed on the latest news from us. 

Thank you for your membership to Quorum. And thank you to our essential workers for their tireless dedication: from workers in healthcare, public protection, sanitation, utilities, transportation, repair, and food services: we appreciate you, and we salute you.


Bruno Sementilli, CEO





Update [April 24, 2020]: Special Webinar Event from Quorum Partner, Balance

In times of crisis, we are reminded that family is important and so is money management. However, talking about family finances can be uncomfortable even in the best of times. In this webinar, families are encouraged to take extra time together to address their current financial situation and plan for the future. This webinar will provide education and insight on overcoming unexpected events, coping with loss, and will encourage meaningful conversations about family money matters as we establish a new normal.


Session 1: Thursday, April 30, 2020

1:30 – 2:30 p.m. ET


Session 2: Thursday, May 28, 2020

8:30 – 9:30 p.m. ET




Under “Who is your financial provider?” please enter Quorum.



Update [April 15, 2020]: The highly-anticipated, and (highly-trafficked) “Get My Payment” site, launched by the IRS for Americans to check on the status of their Economic Impact Payment, has launched. Visit it to track your payment (you’ll need to enter your Social Security number, date of birth and mailing address).

If you wish to get your money faster (and the payment hasn’t yet been scheduled for delivery), you can input your bank account information to receive the money electronically rather than by paper check. (For that, you’ll need your most recent tax return, the refund or amount owed that year, and the account and routing numbers of your bank account). To learn more about your Economic Impact Payment, please click here.

Quorum has begun receiving stimulus payments; if you have any questions about your deposit, please contact us at (800) 874-5544, Monday through Friday, 8:30 a.m. -7:00 p.m. ET.



Update [March 26, 2020]: Amid ongoing concerns about the Coronavirus COVID-19, Quorum is closely monitoring the latest reports from the Centers for Disease Control (CDC).
Please be assured that we have a Pandemic Management Plan and strategies in place to seamlessly continue operations during widespread public illness. We wanted to take this time to remind you, our member, of the variety of ways for you to bank with us without ever having to leave the safety of your home, and that our Member Service Team is still standing by to serve you.
We encourage you to access your account from home 24/7. We’ve made a number of enhancements to Quorum’s digital tools so you can manage your account and conduct all your banking needs easily and securely, from the comfort of your home. 

Annual Meeting Update

In line with recommendations from the Centers for Disease Control and Prevention, the World Health Organization and federal and local governments, Quorum has directed its employees to work from home and is not accepting visitors to its Headquarters in Purchase, NY. Therefore, our Annual Meeting, originally scheduled for April 23rd at 12:00 p.m. ET at 2500 Westchester Ave, Suite 411, Purchase, NY, will be rescheduled to Thursday, October 15, 2020, at 12:00 p.m. ET.

Here’s how you can bank with us, 24/7.


Log in to online banking.

In addition to checking your balances and reviewing transactions, here are some of the things you can do:

  • Transfer funds between Quorum accounts or from other institutions.
  • Make payments to your Quorum credit card and home equity loans.
  • Pay bills online. Set up easy one-time or recurring payments. (These “e” payments can be sent in the form of checks sent by Quorum, so you can even pay people who “only” accept physical checks!)
  • Conduct online wire transfers to move money immediately and securely.

Use our mobile app. 

Download our app for iOS or Android and start using your smart phone to deposit checks, transfer funds, pay bills, and send secure messages.

Call our 24/7 automated account service.

Review your account history, transfer funds, and make loan payments by calling (800) 874-5544.

Access cash from over 90,000 ATMs across the country.

While we encourage you to conduct transactions online during this time, should you need access to cash, you can use our extensive network of surcharge free and deposit-taking ATMs. Click here to use our ATM Finder.
If you haven’t enrolled in online banking, it only takes a few minutes. You can download our app for iOS or Android to enroll using your smartphone. Or, if you’re using a laptop or PC, click here.

Keep your information safe from fraudsters.

Be more vigilant against scams, especially via phone and email. Keep your information safe. Here is a recent article on COVID-related scams.

Let us know if we can help.

We also understand that there may situations where members find themselves facing financial difficulties. If you’ve been impacted by COVID-19 and need our support, we’re here to help. Please click here to email us.
For additional information about COVID-19, get the latest report at CDC.gov or your local health department website.
It’s times like these when we need to rely on each other for support, and Quorum is more than prepared to help you maintain your financial well-being so that you can concentrate on keeping yourself and your family healthy. Thank you for being a valued member.


Centers for Disease Control and Prevention (CDC)

World Health Organization