Everything you need to know about managing your home equity loan.

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Access my account

Learn how to access the account via online banking or the mobile banking app.
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Get HELOC funds

Learn how to access HELOC funds by check or via online banking.

 

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Get loan statements

Find out how to request loan documents or enroll in eStatements.
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Get loan status

Find out more about loan status and what to expect after closing.  

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Make payments

Learn how to make loan payments or request a loan payoff.
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Contact us

Reach out online or by phone. The Member Service Team is standing by. 

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How to access your Quorum HELOC.

To access your loan account for the first time, you'll need to enroll in online or mobile banking. 
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Log in or register

Log in to online banking or via the mobile banking app. 

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View your HELOC

Select Home Equity Loan under Accounts.
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Manage your account

Use our HELOC servicing portal to download statements, make payments, and more.

How to make loan payments.

Multiple ways to make a payment. Choose what works best. 

Manage payments in online banking.

  1. HELOC Service Center: Click on the Manage My Account tab under your Home Equity Loan account view in online banking. Then click on Making Payments, and follow the prompts to schedule a payment.
  2. Transfers: Click on Transfers then transfer funds from a Quorum savings/checking account to your Home Equity Loan. If you are transferring funds from another bank account, you'll need to move the funds from your external account to a Quorum savings/checking account first.
  3. Bill Pay: Click on Bill Payment, then Add Payee. Follow the prompts to complete the process (be sure to use the payment details provided in your monthly HELOC statement).
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How to withdraw money from your HELOC.

Access HELOC funds instantly with QClassic Checking.

When you open a QClassic checking account, you’ll be able to draw up to $50K1 of your HELOC funds instantly—ready to spend using your Debit Mastercard, Zelle, or electronic transfers.

Here’s how:

  1. Go to Open > Checking / Savings, then choose QClassic.

  2. Follow the steps and hit Submit.

As soon as you hit Submit (given you've already closed on your loan), you’ll be able to draw up to $50K of your HELOC funds instantly by transferring funds from your HELOC to your new QClassic Checking.

Open QClassic
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How to access statements and documents online.

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Track the status of a HELOC application.

Stay in the loop from application to closing. The HELOC application portal makes it easy to check loan status, upload required documents, or message the assigned Loan Officer directly. Email and SMS updates are also available—simply opt in during the application process.
Log into the Loan Portal

What to expect after closing on a HELOC.

1. Closing

Review the terms, interest rate, and amounts on the loan documents before signing. A First Payment Letter will also be provided — outlining the first payment amount and due date, how to make payments, and how to access funds.

2. Transfer of servicing letter

Within 10 business days after closing, a letter will arrive by mail with the loan number and information on the loan servicer partnered with Quorum for ongoing loan management.

3. Welcome email

Within 10 business days after closing, a welcome email from Quorum will outline how to access membership and loan accounts online.

4. First payment

In addition to the First Payment Letter received at closing, a billing notice will arrive in the mail at least 15 days prior to the first payment due date.

5. HELOC checks

HELOC checks arrive within 5–10 business days after the loan has been funded. Use them to withdraw money from the HELOC account or pay service providers directly.

Need to reach a representative?

Get in touch online, by chat, or by phone—whatever works best for you.

  • Call: 877-909-2544. Hours: Monday–Friday, 8:30 a.m. to Midnight ET Saturday, 8:30 a.m. to 5:00 p.m. ET. 
  • Send a secure message: Log in to online banking. Under Accounts, select Home Equity Loans > Account Management > Messages.
  • Chat: Log in to online banking. Under Accounts, select Home Equity Loans > Account Management > Chat.
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HELOC servicing FAQs.

1. HELOC Transfer: Instant Access and Hold Policy

When you transfer funds from your Home Equity Line of Credit (HELOC) to your checking account, you may be eligible for instant access to up to $50,000, subject to the following terms:

 

Instant Access: If you select a QClassic checking account for your transfer, you will have immediate access to up to $50,000 of the transferred amount.

Hold on Remaining Funds: Any amount over $50,000 will be subject to a 3-4 business day hold before being available for use.

Transfers to Ineligible Accounts: If you transfer funds to a checking or savings account that is not a QClassic checking account, the full draw will be subject to a 3-4 business day hold.