Privacy & Security Center

Quorum uses multi-factor authentication (MFA) to help protect your personal and financial information. MFA adds an extra step to confirm it’s really you when you log in.

Here’s how it works:

1. Username: Your username is your Login ID. For better security, choose something unique and easy to remember — not your member or account number.
2. Password: Your password should be unique to you. It must include at least eight characters, one lowercase letter, one uppercase letter, and one number.
3. Security codes: These codes are sent by email or text message to help verify your identity, such as when you log in from a new device or reset your password.

Why Am I Still Being Asked for a Security Code?

After multiple successful logins from the same device and IP address, Quorum’s system may recognize your device and stop asking for a security code each time. This helps make future logins faster and more seamless.

You may still be asked for a security code if:

• you’re using a new device
• you’re using a different browser or recently updated your browser
• you cleared your browser cookies
• your anti-virus software automatically clears cookies
• you’re using a different Wi-Fi network
  

In these cases, you’ll keep receiving security-code prompts until your device or network is recognized.

Want a Security Code Every Time You Log In?

You can require two-factor authentication for every login, even if your device is recognized. Log in to your account, then go to Settings > Security. In Two-Factor Authentication, toggle Require Two-Factor Authentication for Each Login to ON.

You may have received a call from our Fraud Prevention Center because they detected suspicious activity on your card. If they believe your card may have been compromised, they may temporarily suspend card use until you confirm the questionable purchases.

Please stay alert for scammers and phishing attempts. Our Fraud Prevention Center will never ask for:

• Your online banking credentials
• Your Quorum member number
• Your social security number or date of birth
• Your card (PIN)

They will also never direct you to a website other than Quorum’s or ask you to call any number other than (888) 918-7313.

If you’re ever unsure whether a call is legitimate, hang up and call Fraud Prevention directly at (888) 918-7313.

Privacy

We use encryption to help protect the connection between your browser and our website. A TLS certificate (also called an SSL certificate) helps create a secure, encrypted connection when you visit Quorum online. You can usually confirm this by looking for the lock icon next to the website address in your browser.

Read more about TLS encryption here.

Security and Browser Support

Online banking includes additional security features to help protect your information. Sessions time out after a period of inactivity to help prevent unauthorized access if you leave your device unattended, so we recommend logging out when you’re done.

Your transactions are routed through protected systems that help ensure only authorized requests are processed. We also use access controls, intrusion detection, and anti-virus monitoring to help protect against malicious activity.

To make sure online and mobile banking work securely, check our Browser Support page to confirm your browser is supported.

Encryption Level

Our secure pages require a browser that supports 128-bit encryption. If your browser does not support it, you’ll need to upgrade to continue accessing secure areas of the site.

Authorization

We verify your password at login and monitor failed login attempts for suspicious activity. If too many incorrect attempts are made, your account will be locked. To help protect your account, use a strong password, never share it, and update it periodically.

If you have requested a temporary password be sent to you (due to being locked out of online banking, etc.), Quorum will prompt you to update your password after successfully logging in with the temporary password. Please note, Quorum will ONLY ask you to update your password within online banking once you have successfully logged in with the temporary password that was sent to you. Never provide your password by clicking on links in suspicious emails, etc.

If you need assistance, please reach us at (800) 874-5544, Monday through Friday, 8:30 a.m. – 7:00 p.m. ET.

If you ever believe you have been the victim of identity theft or have reason to believe your information is being misused, immediately contact the police and file a police report. Obtain a copy of the police report as you may need to provide copies of the report to creditors to clear up your records. You may also contact the Federal Trade Commission and the Attorney General’s Office in your state.

Also, contact our Member Service Team immediately by sending a Secure Message through online banking 24/7, or calling (800) 874-5544, Monday through Friday, 8:30 a.m. to 7:00 p.m. ET.

Overseas members, please call 001-914-641-3700.

Yes. Our first priority is to protect your personal information. If you ever receive a text message asking for your member number, account numbers or other personal information, please do not respond, as they could be malicious phishing attempts.

Yes. Zelle® does not share sensitive account details when you send or receive money—only a U.S. mobile number or email address linked to a U.S. bank account. Security features like authentication and monitoring help protect your payments, but it’s still important to use Zelle® carefully. Only send money to people you trust, and always double-check the recipient’s mobile number or email address.

Because Zelle® payments can’t usually be canceled once they’re sent, it’s best to treat Zelle® like cash. If you don’t know the person, if something feels off, or if a deal seems too good to be true, use another payment method. Unlike many credit cards, Zelle® does not offer purchase protection for authorized payments.

Mastercard ‘s Personal Identity Theft Resolution Services on your Quorum debit or credit card provides you with access to a number of Identity Theft resolution services including: a Concierge Level Certified Restoration specialist who works on behalf of the cardholder on dispute resolutions, cancelling and replacing card(s), providing updates on the status of the fraud investigation and more. Call (800) MC-ASSIST for more information.