When you need to access the funds in your Quorum account, we offer several convenient options including:
1. ATMs: To find one of our over 90,000 fee-free ATMs closest to you, visit quorumfcu.org/atmfinder, enter your address or zip code, and check the box next to “FREE ATMs.” If you have our QChoice checking account, we’ll reimburse out-of-network ATM fees (up to $15/month). Learn more here.
2. Transfers: Use this option to move money between your Quorum account and accounts at other U.S. financial institutions. To set up an External Account*, please follow the steps below:
- Log in to online banking or the Quorum mobile banking app.
- In online banking, select “Transfer” under the Transfer menu. (In the mobile app, click on “Transfer,” then “Make a Transfer.”)
- Click on “Add Account.”
- Click on “Add an Account Instantly” (we will attempt to verify your information in real time, allowing you instant access to your new external account) and follow the prompts.
- Upon verification, your external account will be immediately available for use.
Note: If your external account’s financial institution is ineligible for Instant Account Verification, you will be prompted to return to the Transfers menu to add your external account manually (2-step process below):
Part 1: Set up your external account:
- In online banking, select “Transfer” under the Transfer menu. (In the mobile app, click on “Transfer,” then “Make a Transfer.”)
- Click on “Add Account.”
- Click on “Add an account manually.”
- Follow the prompts to complete the process.
Part 2: Verify your external account:
- Within three business days, two trial deposits will appear in your External Account. Once you see them, log back in to online banking.
- Click on “Accounts” under “Accounts.”
- Click on the “Confirm” button next to the external account you added. You will be asked to verify the exact amounts of both trial deposits.
*You must be the owner of the External Account and be able to provide documentation if requested by Quorum.
3. Shared Service Centers: Our shared service centers allow you to make a withdrawal in person at a partner credit union. To find a shared service center near you, visit quorumfcu.org/atmfinder, enter your address or zip code, and check the box next to “Shared Service Centers.”
Please note: We must have your valid ID information on file with us to use teller services at a shared service center, as well as a valid ID presented at the time of service. To provide/update your ID information:
- Log in to online banking at quorumfcu.org.
- Click on “Other Services” under the “More” menu.
- Under Forms, select “Submit Member ID Information,” and click “Continue,”
- Enter the required information.
4. Cash Back after Purchases with Debit Mastercard®: When making purchases in person at a merchant, choose the cash back option during the checkout process. Select “Debit” after you swipe your card and you’ll be presented with the option to get cash back.
5. Check Withdrawals: To request a check made payable to you:
- Log in to online banking.
- Click on “More.”
- Click on “Check Services” and choose the Check Withdrawal tab to access the online form.
Or, you can request a check through VoiceConnect, our automated telephone service, by calling (800) 874-5544 and selecting option 1.
To learn more about these services and more, visit quorumfcu.org or call our Member Service Team at (800) 874-5544. Representatives are available Monday through Friday, 8:30 a.m. to 7:00 p.m. ET.
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