News & Events

Equifax Cybersecurity Breach

Sep 08, 2017

Updated October 5, 2017

On September 7, 2017 Equifax reported a major cybersecurity breach that impacted approximately 143 million consumers.

We are sending notification to affected members as information comes in from Equifax.

The company estimates that the breach happened from mid-May through July 2017 and includes:

  • Names
  • Social Security numbers
  • Birth dates
  • Addresses
  • Driver’s license numbers
  • Credit card numbers
  • Certain dispute documents with personal identifying information

Equifax has set up a website that members can visit to learn more about the breach and actions recommended from the bureau itself.

What we do to protect your personal and account information.

We take several measures to ensure the security of your private information, including:

  • 24/7 Account Monitoring – We actively monitor accounts 24 hours a day, 7 days a week using sophisticated technologies. We will contact you if we detect unusual transactions and suspect fraud.
  • Fraud Protection – As a reminder, you’re covered if there’s fraud on your account when it is reported in a prompt manner. For credit cards, please see the applicable Credit Card Agreement for details. For debit cards, please see the Truth-in-Savings disclosure for details.
  • Privacy – Review our Privacy Policy to learn how we collect, use and safeguard your personal financial information.
  • Online Banking – Visit the security page of our website any time to review our practices related to online banking security.
  • BALANCE FINANCIAL FITNESS – Did you know that Quorum membership entitles you to free, unbiased, confidential money-management counseling and education through our partnership with BALANCE Financial Fitness? The resources below are available to help you minimize any potential fallout from the Equifax Data Breach, and take actionable steps to protect yourself should you find yourself impacted:
    • Speak to a Balance financial coach. Our certified experts can help resolve any issues related to identity theft, or help review a credit report for suspicious activity.
    • Get answers to questions immediately, or, to schedule an appointment so you get the personal attention you need, call (888) 456-2227. Counselors are available Monday – Thursday, 8:00 a.m. – 11:00 p.m.; Friday, 8:00 a.m. – 8:00 p.m.; Saturday, 11:00 a.m. – 8:00 p.m. ET.
    • View our special Identity Theft toolkit here, packed with practical tips and resources to keep you safe.

What you can do to protect your personal and account information.

There are many things you can do to proactively monitor and protect your private information, including:

  • Regularly review your accounts—as well as your Quorum credit and debit cards—using account notifications and alerts.
    • Click here to learn more about general account alerts.
      • Note: You’ll need to be a registered online/mobile banking user to set up these alerts. Not registered yet? Use our Registration Guide to get started.
    • Learn more about the credit and debit card alerts available here.
  • Monitor your credit report—FREE—at, and look for accounts or charges you don’t recognize.
  • Monitor your online accounts—as well as your Quorum credit and debit cards—using account notifications and alerts.
    • Note: We will not proactively close credit or debit cards unless we receive notification that specific cards have been compromised. If that happens, we will notify all impacted members.
  • Consider Mastercard’s free theft protection services if you have a Quorum credit or debit card. Learn more here.
  • Always report any fraud as soon as you notice it to limit your liability.

Need assistance?

Our Member Service Team is standing by at (800) 874-5544, Monday through Friday, 8:30 a.m. – 7:00 p.m. ET. You can also send us a secure message via online/mobile banking:

  • Online bankinglog in to your account and click on “More,” then “Message Center” and select the “Compose” tab.
  • Mobile banking – log in to your account via the mobile banking app, then click on “Message Center” from the main menu.

We will post updates to this webpage as soon as they become available.