CUNA 2023 diamond award trophy icon

CUNA 2023 Diamond Award Winner

Financial Education

How to Keep Your Phone Safe From Fraud

6 tips for keeping your device safe and secure.

Phone displaying padlock, computer keyboard in background; concept of mobile phone security/safety.
info dialog icon Learn more about Quorum's competitive, high-yield savings options. Click here!

Smartphones have become a great answer to the disorganized life. You can buy practically anything with just a few swipes, schedule your appointments and store all your photos and home videos in this one, convenient location. [You can also manage your accounts, check your balance and deposit checks through Quorum’s mobile banking app and/or website]. Unfortunately, all of that convenience comes at a price: Your mobile devices pose an inherent risk to your security if they fall into the wrong hands. The good news is, there are ways to protect your phone and your information from fraud.

Here are 6 tips for keeping your device safe and secure.

1. Keep your phone locked.

If your entire life is on your phone, you run the risk of giving up complete access to your identity if your phone is stolen or misplaced. The best way to prevent this from happening is to have a lock on your screen. Opt for a biometric lock if possible, such as fingerprint or face recognition; meaning no amount of automated password inputs can open your phone. Consider installing a tracking device/app on your phone as well to help you locate it and retrieve or erase the data if it gets misplaced. Finally, adjust your phone’s lock settings so the screen automatically locks after the shortest amount of time being idle.

2. Choose strong, unique passwords across all your devices and apps.

Passwords should be a blend of letters with varied capitalization use, numbers and symbols. Be sure to use a different password for each of your devices, apps and other online accounts, and to change up your passwords approximately every six months. Don’t store the info for all your passwords in one location on your phone or have your device “remember” your passwords. If you find it challenging to recall all your passwords and login credentials, you may benefit from a password manager like Sticky Password or LastPass.

3. Browse safely.

Follow these rules for safe online browsing:

  • Look for the padlock icon and the “s” after the “http” in the URL of each landing page you visit to ensure it’s a secure site.
  • Never share your personally identifiable information (PII) with an unknown contact.
  • If an alleged representative of your financial institution reaches out to you regarding an issue with your account and you’re unsure of whether this contact is legit, reach out to them directly through a secure channel to confirm their identity.
  • Don’t store your credit card info in online shopping accounts.
  • Keep your security settings current.
  • Avoid clicking on pop-up ads or links in emails from unverified senders.

Mobile phone displaying padlock; concept of mobile phone security/safety.

4. Use secure Wi-Fi.

The first thing many people do when they sit down in a restaurant, at a bar, or almost anywhere, is search for free Wi-Fi access. It’s an easy way to save on data, so why not? Simply put, using public Wi-Fi makes you vulnerable to hacking. It’s best not to use public Wi-Fi at all, especially when banking online. To keep your device safe while using public Wi-Fi, connect to a virtual private network (VPN). Changing your virtual network will protect your location and sensitive information from scammers. In addition, be sure to keep your own Wi-Fi locked to prevent strangers from accessing your network.

5. Encrypt your data.

Your phone stores loads of your PII, which can make you vulnerable to identity theft if it’s stolen or misplaced. Protect your information by encrypting all sensitive data on your phone. Most phones have encryption settings, which you can enable easily.

To encrypt data on an Apple device, go to the settings menu, choose “Touch ID & Passcode” from the pop-up menu and follow the prompts to unlock your phone. When you’ve gained access, scroll down until you see the words “Data Protection.” If this feature is not enabled, enable it now. Your data is now unreadable.

If you own an Android phone, charge your phone at least 80% and unroot it. Next, go to your security settings and choose “Encrypt Phone” from the menu. Encryption may take an hour or more.

6. Install antivirus software on your phone.

The same antivirus programs that protect your laptop can also keep your phone secure. Check out security programs for phones, like McAfee or Norton 360. Antivirus software will provide your phone with protection from security breaches and attacks from scammers.

If you believe your device has been compromised, and/or you’re vulnerable to identity theft, notify your financial institution immediately. Alert the FTC as well.

Smartphones bring a lot of convenience into our lives, but they carry an inherent security risk. Use the tips outlined above to keep your device safe from fraud.

Your Identity is Yours. Let's Keep It That Way. Identity theft can happen to anyone. Our trusted partners at BALANCE have the tools you need to ensure your personal information doesn't fall into the wrong hands.

Comments Section

Please note: Comments are not monitored for member servicing inquiries and will not be published. If you have a question or comment about a Quorum product or account, please visit to submit a query with our Member Service Team. Thank you.

Notify of
Inline Feedbacks
View all comments
CUNA 2023 diamond award trophy icon

CUNA 2023 Diamond Award Winner

Financial Education

Quorum derives no benefit from businesses in return for placement in this blog.

Would love your thoughts, please comment.x